Terms and Conditions

Global Terms and Conditions

IMPORTANT - WE RECOMMEND YOU PRINT THE CONTENT OF THIS AGREEMENT AND STORE IT ALONG WITH ALL CONFIRMATION EMAILS, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES, AND PAYMENT METHODS AS THEY RELATE TO YOUR USE OF THIS SITE. WE DO NOT FILE EACH INDIVIDUAL CONTRACT WITH USERS SO PLEASE PRINT IT OUT FOR YOUR RECORDS. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

By registering and making use of the services covered by this agreement, you certify that you are 18 years of age or older and agree to be bound by the following terms and conditions. If you do not wish to accept these terms and conditions, you must not register or open an account, and you will not be able to access the software and gaming services offered.

Introduction: Key Definitions and Your Terms of Use

1.1 Definitions:

Access Device: Any electronic means of accessing the services, such as computers, smartphones, tablets, gaming consoles, or smart TVs.

Bonus Terms: The terms and conditions governing promotions, bonuses, and special offers.

Download Terms: Additional end-user terms you agree to as part of downloading software.

Gaming Authority: Refers to Anjouan Gaming, the regulator of gambling activities for Casa Casino.

General Terms: These terms and conditions outlined in this document.

Group: Any subsidiary or ultimate holding company of a party, including any associated companies.

Privacy Policy: Casa Casino‘s privacy policy accessible through the Privacy Policy link.

Rules: The Betting and Game Rules specific to each type of betting or gaming, as detailed in sections 1.3.1 and 1.3.2.

Services: The services offered by Casa Casino through its website and associated platforms.

Website: The Casa Casino website located at or accessible via www.casacasino.com.

1.2 By using and/or visiting any section of the Website or by opening an account, you agree to:

The use of electronic communications to enter into contracts.

Waive any rights that require a signature by hand, as permitted by law.

1.3 Additional terms that apply when you place a bet or use the services:

1.3.1 Betting Rules: Applicable to all sports bets and specified under the general help section.

1.3.2 Game Rules: Specific to each game played, such as casino, poker, live casino, and any newly introduced games.

1.3.3 Bonus Terms, Download Terms, and Withdrawal Terms.

1.3.4 Any additional terms applicable to services, including tip advisor services.

1.4 The original version of these terms is in English. In case of translation discrepancies, the English version shall prevail.

1.5 In the event of conflict between individual parts of these terms, the order of precedence shall be:

1.5.1 Withdrawal Terms;

1.5.2 Bonus Terms;

1.5.3 Betting Rules;

1.5.4 Game Rules;

1.5.5 Additional Terms;

1.5.6 General Terms;

1.5.7 Privacy Policy;

1.5.8 Download Terms.

General Terms

Contracting Parties

2.1 References: “Us,” “Our,” or “We” refer to Casa Casino, licensed by Anjouan Gaming.

Changes to the Terms

3.1 Casa Casino may change these terms for various reasons, including compliance with legal and regulatory requirements.

3.2 Significant changes will be communicated via email, a notice on the website, or through your account.

3.3 Your continued use of the services following any changes indicates your acceptance of the new terms.

Opening Your Account

4.1 To place bets or play games, you must open an account with Casa Casino. 4.2 You may open an account by:

Contacting customer services.

Completing the registration process online. 4.3 Your account must be in your own name, and personal details must be accurate. Duplicate accounts are not allowed and may be closed. 4.4 In opening an account, you warrant that:

You are 18 or older.

Gambling is legal in your jurisdiction.

You have not been excluded from gambling.

You have not had a previous account closed for misconduct.

Verification of Identity

5.1 You must provide accurate personal details when opening an account. 5.2 Casa Casino may undertake verification checks, including age verification. Accounts may be suspended pending verification.

Username, Password, and Security

6.1 It is your responsibility to keep your account details secure. 6.2 Any transactions made using your username and password are considered valid.

Deposits and Withdrawals

7.1 To use the services, you must deposit funds into your account.

7.2 Deposits must be from an account held in your name. Chargebacks and reversals are not allowed.

7.3 Funds are held in a segregated account and are not insured in the event of insolvency.

7.4 Withdrawal requests are subject to verification, and Casa Casino will attempt to use your preferred method, although it cannot be guaranteed.

Legal Use of the Website

8.1 The website is not intended for use in jurisdictions where gambling is illegal, including the United States.

8.2 It is your responsibility to ensure that gambling is legal in your jurisdiction before using Casa Casino.

Collusion, Cheating, Fraud, and Criminal Activity

12.1 Engaging in prohibited practices, such as collusion, cheating, or fraud, is a breach of these terms.

12.2 Casa Casino will take reasonable steps to detect and prevent such practices. Accounts may be closed or funds withheld in cases of suspected fraud.

Termination and Closure of Accounts

13.1 You may close your account at any time by contacting customer support.

13.2 Casa Casino may close your account if you breach these terms.

Use of Services

14.1 You are responsible for maintaining your devices and internet connection. Casa Casino is not liable for losses caused by connectivity issues.

14.2 You must use the website for personal entertainment only and not for any unlawful purposes.

Intellectual Property

22.1 All intellectual property related to the website belongs to Casa Casino or its licensors.

22.2 You are not granted any rights to use Casa Casino’s intellectual property without permission.

Viruses and Hacking

23.1 You must not attempt to gain unauthorized access to the website or introduce harmful software. Casa Casino will report such activities to relevant authorities.

Personal Information

24.1 Casa Casino collects personal information as part of the registration and verification process and complies with relevant data protection laws.

Complaints and Notices

26.1 Any disputes must be raised with customer services within 30 days of the event in question.

Betting Rules

Event Postponement: If an event is postponed, bets will be valid for 24 hours.

Interrupted Events: Bets on interrupted events will be void unless the event is resumed within 24 hours.

Errors and Omissions

19.1 If an error occurs, Casa Casino reserves the right to void bets or correct odds.

19.2 In the event of a system malfunction, any affected bets will be void.

Arbitration

All disputes will be settled by arbitration in Anjouan, in accordance with Anjouan Civil Procedure Rules.